Refund & Replacement Policy

Last updated: August 25, 2026

At RIVETI, we want you to feel confident when shopping with us. If something is not right with your order, please contact us and we will work with you to find an appropriate solution.

This policy explains how returns, refunds, replacements, damaged or defective items, cancellations, and the RIVETI 180-Day Replacement Promise are handled.

1. 30-Day Return & Refund Promise

You may request a return for an eligible physical product within 30 days after it is delivered.

If an order is delivered in separate shipments, the 30-day period begins when the last item in the order is delivered. If the final day falls on a weekend or public holiday, the deadline is extended to the next working day.

Opening the package and briefly testing the product is acceptable. For electronic products, reasonable testing may include charging the product, turning it on, pairing it with a compatible device, and checking its basic functions.

To qualify under our voluntary 30-day return policy, the product must be clean, complete, undamaged, and not show wear or use beyond what is reasonably necessary to inspect and test it. All included parts, cables, manuals, accessories, gifts, and other supplied items should be included.

Products showing accidental damage, misuse, unauthorized alteration or disassembly, excessive wear, missing parts, or other use beyond reasonable testing may not qualify for a full refund under this voluntary policy.

To request a return, contact us through our Contact Us page or at support@shopriveti.com before sending anything back.

2. How to Request Support or a Return

Please provide:

• Your order number

• The product involved

• A brief description of the issue or reason for the request

• Clear photos or video if the product arrived damaged, is defective, is incomplete, or is not the item ordered

Please do not send a product back without first receiving instructions from us. Return instructions and the appropriate resolution may vary depending on the product, location, and circumstances of the request.

After reviewing the information provided, we may offer return instructions, troubleshooting assistance, a replacement, a missing-part shipment, a refund, store credit, or another mutually agreed resolution, as appropriate.

3. Return Condition and Electronic Products

When a physical return is required, the product should be sent back in the condition described in Section 1 and packaged safely for transit.

Before returning an electronic product, please:

• Unpair it from your phone, computer, vehicle, or other connected device

• Sign out of any associated account, where applicable

• Restore the product to factory settings, where available

• Remove personal information or stored content

• Include all supplied cables, adapters, manuals, accessories, and parts

Product labels, identification markings, and serial numbers must not be removed, altered, or made unreadable.

RIVETI is not responsible for personal information or other content left on a returned device. If a returned product is incomplete or has lost value because of handling or use beyond reasonable testing, we may reduce the refund to reflect the diminished value or decline the voluntary return, except where prohibited by law.

4. Return Shipping

For a change-of-mind return or another return not caused by damage, a confirmed product defect, or an error by RIVETI, the customer is generally responsible for return shipping costs.

If a physical return is required because the product arrived damaged, was sent incorrectly, or has a confirmed defect, RIVETI will provide appropriate instructions and, where applicable, cover reasonable return shipping costs.

You are responsible for safely packing any product you are instructed to return. We recommend using a trackable shipping service. If we provide a prepaid return label for a non-defective return, its cost may be deducted from the refund unless we state otherwise.

Do not mail a product to the address shown on a shipping label, package, or website without first receiving return instructions. Unauthorized returns may be delayed, refused, or sent to an address that cannot process returns.

5. Refunds

Where a physical return is required, we will inspect the product after it arrives and notify you whether the refund has been approved. Where our support team authorizes a different resolution, any refund, credit, or replacement will be processed according to the resolution confirmed with you.

Approved refunds are normally issued to the original payment method. Original shipping charges, expedited shipping charges, return shipping costs, duties, and similar charges are not refundable for voluntary change-of-mind returns unless otherwise stated or required by law.

After a refund is issued, please allow several business days for your bank or payment provider to process and post it. If more than 10 business days have passed since we confirmed that a refund was issued, please contact your bank or payment provider first and then contact us if you still need assistance.

6. Damaged, Incorrect, Incomplete, or Defective Products

Please inspect your order as soon as it arrives. If the package is damaged in transit, an item is missing, or you received the wrong product, contact us within 7 days after delivery whenever reasonably possible. Reporting an issue promptly helps us investigate it with the carrier or fulfillment provider.

For a product that appears to have a functional fault, contact us as soon as you discover the issue. We may ask you to complete reasonable troubleshooting steps and provide photos or video showing the problem.

Depending on the circumstances, the available solution may include troubleshooting assistance, a missing-part shipment, replacement, refund, store credit, or another mutually agreed resolution.

The 7-day reporting request for visible delivery problems does not limit any non-excludable legal rights relating to a hidden defect or a problem that could not reasonably have been discovered during that period.

7. RIVETI 180-Day Replacement Promise

Selected products are covered by the RIVETI 180-Day Replacement Promise when this benefit is shown on the relevant product page.

The coverage period begins on the date the product is delivered. If we confirm that an eligible product has developed a functional fault during normal personal use within 180 days after delivery, you may receive one replacement unit for $14.98, including tracked shipping. This is a replacement service rather than a repair service; we do not require you to wait for the original unit to be repaired.

The $14.98 replacement charge is collected only after the request has been reviewed and approved. Replacement availability may depend on current inventory. We will normally provide the same model and color where available; if it is unavailable, we will contact you before confirming a reasonable alternative.

To make a request, you must provide the original order number, a description of the fault, and any reasonably requested photos, video, or troubleshooting information.

The 180-Day Replacement Promise is limited to one approved replacement per eligible product and applies to the original purchaser. A replacement does not restart or extend the original 180-day coverage period.

The promise covers confirmed functional faults arising during normal personal use. It does not cover:

• Accidental damage, drops, impacts, liquid damage, fire, or exposure to unsuitable conditions

• Misuse, unsafe use, neglect, or failure to follow the product instructions

• Use with an unsuitable power source, charger, cable, accessory, or connection

• Unauthorized alteration, disassembly, repair, or modification

• Cosmetic wear, scratches, discoloration, or other changes that do not affect function

• Normal wear and tear

• Loss, theft, or damage occurring after delivery that is unrelated to a product fault

• Compatibility limitations, third-party apps or services, mobile networks, Wi-Fi networks, or connected devices when the RIVETI product itself is functioning as described

• Products obtained from an unauthorized seller or products without valid proof of purchase

This is a supplemental commercial promise. It does not create an unconditional right to a refund and does not limit any mandatory consumer rights or remedies available under applicable law. Where applicable law provides a free remedy for defective or non-conforming goods, those statutory rights continue to apply.

8. EU/EEA and United Kingdom Consumer Rights

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, this section applies in addition to the other parts of this policy. If this section conflicts with a mandatory consumer law applicable to your purchase, the mandatory law takes priority.

Statutory 14-Day Right of Withdrawal

For eligible online purchases, you may withdraw from the purchase without giving a reason by informing us within 14 days after you, or a person designated by you, receives the goods. If goods from one order are delivered separately, the period begins when the final item is received.

You may notify us through our Contact Us page, by email, or by sending another clear statement that you wish to withdraw. After notifying us, you must send the goods back without undue delay and no later than 14 days after the notification, unless we provide different instructions.

You may inspect and handle the product only as necessary to establish its nature, characteristics, and operation, in the same general manner that would be reasonably possible in a shop. You remain responsible for any diminished value caused by handling beyond what is necessary for that purpose.

For a valid statutory withdrawal, we will refund the product price and the cost of the least expensive standard outbound delivery option offered for the order. Additional amounts paid for expedited or premium delivery are not refundable beyond the cost of standard delivery.

Unless we agree otherwise or the return is caused by our error or a product defect, you are responsible for the direct cost of returning the goods, provided that this responsibility was disclosed before purchase.

We will issue the required refund without undue delay and within 14 days after being informed of the withdrawal. We may withhold the refund until we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

Additional Days 15–30

In addition to the statutory 14-day withdrawal right, RIVETI voluntarily allows eligible return requests through 30 days after delivery. Requests made after the statutory withdrawal period are governed by our voluntary return conditions, including the product-condition and shipping rules in this policy. Original outbound shipping charges are not refundable for a voluntary return made after the statutory withdrawal period unless required by law.

Defective or Non-Conforming Goods

The withdrawal right and the RIVETI 180-Day Replacement Promise are separate from legal rights relating to defective or non-conforming goods. Nothing in this policy limits the legal guarantee, repair, replacement, price reduction, refund, or other remedies that cannot lawfully be excluded in your country.

Model Withdrawal Statement

You may use the following wording, although it is not required:

I hereby give notice that I withdraw from my contract for the sale of the following goods: [product]. Ordered on/received on: [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].

9. Items That Cannot Be Returned

The following are not eligible for a voluntary return unless they arrived damaged, are defective, were supplied incorrectly, or return rights are required by law:

• Gift cards

• Digital products or downloadable materials after access has been provided, subject to applicable law

• Products clearly marked as final sale

• Free gifts or promotional items returned separately from the qualifying purchase

• Products that have been materially damaged, altered, disassembled, or used beyond reasonable inspection and testing

• Products returned with essential parts or accessories missing

Where applicable law requires express consent or acknowledgment before a right relating to digital content can be lost, access to the content will not by itself override that requirement.

10. Bundles, Discounts, and Free Gifts

If an order included a bundle discount, free gift, promotional item, or bonus product, you may be required to return the related items together when returning the qualifying purchase.

If part of a bundle or a related promotional item is not included in a required return, the refund may be adjusted to reflect the items kept, the value of the missing item, or the discount that no longer applies. Free gifts and promotional items cannot be returned separately for cash or credit.

11. Lost Packages, Address Problems, and Delivery Issues

Please make sure your delivery address is complete and accurate before placing an order.

If a package is delayed, returned, lost, or delivered incorrectly because the customer provided an incorrect or incomplete address, RIVETI may be unable to provide a free replacement or full refund. We will nevertheless review the available tracking and circumstances and try to assist where reasonably possible.

If tracking shows that a package was delivered but you cannot locate it, please first check with members of your household, neighbors, the building office, mailbox or parcel area, and the local carrier. A delivered tracking scan does not automatically establish eligibility for a refund or replacement, but we will review credible evidence of a delivery problem.

If the carrier confirms that a package was lost in transit before delivery, contact us and we will review the case and provide an appropriate resolution.

Orders that are refused, unclaimed, or returned to sender may be subject to deductions for shipping, return-to-sender fees, or other costs already incurred, except where prohibited by law.

Nothing in this section transfers delivery risk to the customer where applicable law requires that risk to remain with the seller until the goods are delivered.

12. Exchanges

We do not normally offer direct exchanges for change-of-mind requests. Please request a return first and place a new order for the product you prefer.

Replacements may be offered for approved damaged, incorrect, incomplete, defective, or 180-Day Replacement Promise cases.

13. Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible.

We will do our best to help, but we cannot guarantee that an order can be changed, canceled, or intercepted after it has been processed, packed, transferred to a fulfillment partner or carrier, or entered the shipping process.

If an order can no longer be canceled or intercepted, you may request a return after delivery under this policy.

14. Payment Disputes

If there is a problem with your order, please contact us first. Most issues can be reviewed and resolved more quickly by our support team than through a payment dispute.

If a payment dispute or chargeback is opened, we may provide the payment provider with relevant order information, tracking and delivery records, product-page information, the applicable policies, communication records, and other evidence reasonably needed to respond to the dispute.

15. Misuse of This Policy

We may decline a voluntary return, refund, replacement, or promotional support request where there is reasonable evidence of fraud, policy abuse, intentional damage, false information, repeated misuse, or another attempt to obtain a benefit not offered by this policy. This does not limit rights that cannot be excluded by law.

16. Contact Us

For questions about returns, refunds, replacements, cancellations, or the RIVETI 180-Day Replacement Promise, contact us through our Contact Us page or at:

Email: support@shopriveti.com