Privacy Policy

Last updated: August 28, 2026

At RIVETI, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how RIVETI (“RIVETI,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit shopriveti.com, place an order, contact us, submit content, request support, or otherwise interact with our website and services.

This Privacy Policy should be read together with our Terms of Service and other policies displayed on our website.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect information directly from you, automatically from your device, and from Shopify and other service providers that help us operate our store.

Information you provide directly

We may collect information you provide when you place an order, create or use an account, contact us, submit a review, subscribe to marketing, request a return or replacement, or otherwise interact with us, including:

• Name

• Email address

• Phone number

• Shipping and billing address

• Order and transaction details

• Product selections and preferences

• Account information and login credentials, if you create an account

• Customer-support messages and correspondence

• Return, refund, cancellation, and replacement-request information

• Photographs, videos, receipts, serial numbers, or other materials submitted to document a delivery or product issue

• Reviews, comments, photographs, videos, and other content you choose to submit

• Marketing preferences and consent records

• Any other information you choose to provide

Please do not send sensitive personal information that is not reasonably necessary for us to process your order, provide support, or respond to your request.

Payment information

Payments are processed by the payment providers available at checkout.

Depending on the payment method you select, information may be processed by Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, card networks, banks, or other payment providers.

We do not store complete payment-card numbers on our own systems.

Information collected automatically

When you visit or interact with our website, we and our service providers may automatically collect information such as:

• IP address

• Browser type

• Device type and device identifiers

• Operating system

• Network and connection information

• Referring website or advertisement

• Pages, products, and content viewed

• Search activity

• Items added to or removed from your cart

• Checkout activity

• Purchase activity

• Date, time, and duration of visits

• Approximate location derived from an IP address

• Interactions with emails, advertisements, and website features

• Cookie identifiers, pixels, tags, and similar technology data

• Fraud, security, and diagnostic information

We may use this information to operate our website, remember preferences, maintain shopping-cart functions, improve performance, analyze customer activity, prevent fraud, and provide or measure advertising where permitted.

Information received from other sources

We may receive information from:

• Shopify

• Payment processors

• Shipping and logistics providers

• Fraud-prevention and security providers

• Advertising and analytics platforms

• Email and communication providers

• Customer-support and review platforms

• Social-media platforms

• Business and technology service providers

• Other parties you authorize to provide information to us

We may combine information received from these sources with information collected directly from you or your device.

2. How We Use Personal Information

We may use personal information to:

• Operate, maintain, and improve our website and store

• Display products, content, and website features

• Process payments and fulfill orders

• Confirm orders and transactions

• Arrange shipping, tracking, and delivery

• Communicate about orders, payments, shipping, delivery, and account activity

• Provide customer service and technical assistance

• Review returns, refunds, cancellations, missing-item reports, and replacement requests

• Administer the RIVETI 180-Day Replacement Promise for eligible products

• Verify product, order, delivery, or support information

• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity

• Maintain the security and integrity of our website and services

• Personalize website content and shopping experiences

• Understand how customers use our website

• Measure website, product, advertising, and marketing performance

• Provide and improve advertising where permitted

• Send marketing communications when you have consented or when otherwise permitted by law

• Manage reviews, photographs, videos, feedback, and other submitted content

• Enforce our Terms of Service and other policies

• Establish, exercise, or defend legal claims

• Maintain business, accounting, tax, fraud-prevention, and transaction records

• Comply with legal and regulatory obligations

• Carry out another purpose disclosed to you when the information is collected

3. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our store, fulfill orders, provide services, protect our business, or comply with law.

These recipients may include:

• Shopify and Shopify-affiliated services

• Payment processors, banks, and card networks

• Fulfillment partners, warehouses, shipping providers, and carriers

• Customer-support and communication providers

• Email and SMS service providers

• Website hosting and technology providers

• Analytics and performance providers

• Advertising and marketing platforms

• Review and user-generated-content platforms

• Fraud-prevention, identity-verification, and security providers

• Accountants, insurers, auditors, lawyers, and professional advisers

• Government authorities, regulators, law-enforcement agencies, courts, and other parties where disclosure is legally required

• Parties involved in a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction

• Other parties when you direct us to disclose information or give us permission

Service providers may process personal information only for the services they provide to us or as otherwise permitted under their own applicable terms and privacy obligations.

We do not disclose personal information to unrelated third parties simply so they can use it for their own direct marketing without an appropriate legal basis.

4. Shopify

Our store is hosted and powered by Shopify.

Shopify provides services that help us operate our store, host website content, process transactions, manage customer and order information, provide checkout, prevent fraud, support analytics, and offer other commerce features.

For many store functions, Shopify processes customer personal information on our behalf. For certain Shopify consumer services or enhanced services, Shopify may process information for its own stated purposes under its own privacy terms.

You can learn more about Shopify’s handling of personal information by reviewing the Shopify Consumer Privacy Policy.

When you use a Shopify consumer service such as Shop or Shop Pay, your use of that service may also be governed by separate Shopify terms and privacy notices.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may be used to:

• Keep the website and checkout functioning

• Maintain shopping-cart contents

• Remember language, region, and other preferences

• Authenticate accounts and protect website security

• Detect and prevent fraud

• Understand website traffic and customer activity

• Diagnose technical problems

• Measure website and marketing performance

• Personalize content and product recommendations

• Provide and measure advertising where permitted

Some cookies are necessary for the website to function. Other cookies, including certain analytics and advertising cookies, may be optional depending on your location.

Where required, we provide a cookie banner or privacy-preference tool that allows you to make choices about non-essential cookies.

You may also manage cookies through your browser settings. Blocking certain cookies may affect the availability or operation of some website features.

6. Advertising, Analytics, and Data Sharing Choices

We may work with analytics and advertising providers such as Shopify, Meta, Google, TikTok, and similar platforms.

These providers may use cookies, pixels, device information, website activity, purchase information, and related data to:

• Measure advertising performance

• Understand how visitors reach and use our website

• Attribute purchases or other activity to advertisements

• Create or measure audiences

• Limit repeated advertisements

• Personalize advertisements where permitted

• Improve our website, products, and marketing

We do not sell personal information in exchange for money.

However, some U.S. state privacy laws may define certain advertising, analytics, audience-measurement, or cross-context behavioral advertising activities as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged for the information.

Where applicable, you may opt out of these activities through our Your Privacy Choices page.

We also recognize Global Privacy Control signals where required by applicable law and where those signals can be detected and applied.

Your choice may be associated with the browser, device, account, or information you provide. You may need to repeat your choice if you use another browser or device, clear cookies, or are not signed in.

7. Marketing Communications

If you subscribe to marketing emails, SMS messages, or other promotional communications, we may send you product information, offers, reminders, promotions, and brand updates where permitted by law.

Consent to receive marketing communications is not a condition of purchase.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

If SMS marketing is offered, you may opt out by following the instructions included in the message. Message frequency may vary, and standard message or data rates may apply.

Even after you opt out of marketing, we may continue sending non-marketing communications relating to:

• Orders

• Payments

• Shipping and tracking

• Delivery

• Accounts

• Returns and refunds

• Replacements

• Safety or product notices

• Customer-support requests

• Changes that materially affect a service you use

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information

• The duration of our relationship with you

• Whether an order, return, refund, replacement, or dispute remains open

• Fraud-prevention and security needs

• Tax, accounting, recordkeeping, and legal requirements

• Applicable limitation periods

• Whether retention is necessary to establish, exercise, or defend a legal claim

Order and transaction records may be retained to meet tax, accounting, fraud-prevention, chargeback, customer-service, and legal obligations.

Customer-support correspondence and materials submitted for damaged, defective, missing, incorrect, or replacement products may be retained for as long as reasonably necessary to review the request, prevent duplicate or abusive claims, and maintain support records.

When personal information is no longer reasonably necessary, we may delete it, anonymize it, or securely restrict access to it, subject to applicable law and technical limitations.

9. Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, payment system, or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping account credentials confidential and for notifying us if you believe your account or information has been compromised.

Please do not send complete payment-card information or account passwords through ordinary email.

10. International Data Transfers

RIVETI, Shopify, and our other service providers may process, store, or access personal information in countries other than the country in which you live.

These countries may have privacy and data-protection laws that differ from those in your jurisdiction.

Where required by applicable law, we or our service providers use recognized legal mechanisms or safeguards for international transfers, which may include contractual protections, adequacy decisions, or other permitted transfer mechanisms.

11. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of personal information

• Request a portable copy of certain personal information

• Restrict or object to certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Opt out of sale, sharing, or targeted advertising where applicable

• Appeal a decision relating to a privacy-rights request where required

• Receive information about how personal information is collected, used, and disclosed

• Lodge a complaint with an applicable privacy or data-protection authority

These rights are not absolute. Applicable law may allow or require us to retain or continue processing certain information, including information needed to complete a transaction, comply with law, prevent fraud, protect security, or establish or defend legal claims.

To submit a privacy-rights request, contact us at withu@shopriveti.com.

For sale, sharing, and targeted-advertising choices, you may also use our Your Privacy Choices page.

We may need to verify your identity before completing a request. Verification information will be used only to review and respond to the request or as otherwise permitted by law.

Where permitted, an authorized agent may submit a request on your behalf. We may request evidence of the agent’s authority and may need to verify your identity directly.

We will respond within the period required by applicable law.

12. U.S. State Privacy Disclosures

Residents of California and certain other U.S. states may have additional privacy rights.

Depending on how you interact with us, the categories of personal information we may collect include:

• Identifiers: such as name, email address, phone number, postal address, IP address, account identifier, and device identifier

• Customer-record information: such as contact, billing, shipping, and transaction information

• Commercial information: such as products purchased, considered, viewed, or added to a cart

• Internet or network activity: such as browsing activity, website interactions, browser information, referring pages, and advertisement interactions

• Approximate geolocation: such as general location derived from an IP address

• Audio, visual, or similar information: such as photographs or videos voluntarily submitted in a review or support request

• Account and security information: such as login credentials, fraud signals, and authentication information

• Payment-related information: processed primarily by payment providers

• Inferences: such as likely product interests or shopping preferences inferred from website activity

• Communications: such as customer-service correspondence and support requests

We obtain this information from the sources and use it for the purposes described in this Privacy Policy.

We may disclose these categories to the service-provider and recipient categories described in Section 3.

We do not sell personal information for money.

Certain advertising or analytics disclosures may be considered a sale, sharing, or targeted advertising under some state laws. Eligible residents may opt out through our Your Privacy Choices page.

We do not knowingly sell or share the personal information of consumers under 16 years of age for cross-context behavioral advertising.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. EEA, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, RIVETI acts as a controller when we determine the purposes and means of processing your personal information.

Depending on the processing activity, our legal bases may include:

• Contract: processing necessary to take steps at your request, complete a purchase, fulfill an order, arrange delivery, or provide requested support

• Legitimate interests: operating and improving our business, protecting our website, preventing fraud, providing customer service, measuring performance, and maintaining appropriate business records, where those interests are not overridden by your rights

• Consent: sending certain marketing communications or using certain non-essential cookies where consent is required

• Legal obligation: complying with tax, accounting, consumer-protection, regulatory, and other legal requirements

• Legal claims: establishing, exercising, or defending legal rights

Subject to applicable law, you may have rights to access, correct, erase, restrict, object to processing, receive portable data, and withdraw consent.

Where processing is based on legitimate interests, you may have the right to object based on your particular circumstances.

You may also have the right to complain to the data-protection authority in the country where you live or work or where you believe a privacy-law violation occurred.

14. Children’s Privacy

Our website and products are intended for a general adult audience and are not directed to children.

We do not knowingly collect personal information from children under 13, or under another minimum age where a higher age applies under local law, without legally valid authorization.

If you believe a child has provided personal information to us improperly, contact us at withu@shopriveti.com. We will review the request and take appropriate steps where required.

15. Third-Party Websites and Services

Our website may link to third-party websites, applications, social-media platforms, payment services, or other external services.

We do not control the privacy, security, or data-handling practices of independent third parties.

Information you provide directly to a third party is governed by that party’s own terms and privacy policy. We encourage you to review those policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our products, services, website, technology, business practices, or legal obligations.

The “Last updated” date at the top of this page indicates when the policy was most recently revised.

If a change materially affects how we use personal information, we may provide additional notice where required by law.

Changes apply from the date the updated Privacy Policy is posted unless a later effective date is stated.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, your personal information, or a privacy-rights request, contact us through our Contact Us page or at:

Email: withu@shopriveti.com