Every speaker is function-checked before it leaves our facility.

We test the induction sound, Bluetooth, RGB lighting, and emergency charging to help ensure everything works as expected.

Your order is packed only after these basic functions pass our dispatch check.

Try it at home. If it’s not right for you, you may request a return within 30 days.

Returned items should be undamaged and sent back with the required accessories and packaging.

Once your return is received and inspected, we’ll begin the refund process.

See our refund policy for full details.

Enjoy extra peace of mind for 180 days after delivery .

If we confirm a functional fault, you can get one replacement for $14.98 — including tracked shipping .

No repairs, no back-and-forth repair process. We’ll send another unit.

This service applies to confirmed functional faults. It does not cover misuse, accidental damage, intentional damage, normal wear and tear, or issues unrelated to product function.

Need help? We’re here for you.

For order-related questions, email order@shopriveti.com
For general support, email support@shopriveti.com

We’ll usually get back to you within 24 hours, except on Sundays and holidays.

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