Shipping Policy

Last updated: August 25, 2026

At RIVETI, we work to process orders quickly and provide clear, trackable delivery whenever tracking is available.

This Shipping Policy explains our shipping charges, free-shipping offers, processing times, estimated delivery times, tracking, international shipping, and delivery-related responsibilities.

1. Shipping Rates and Free Shipping

Shipping rates are determined by the destination, products ordered, order value, package size, and shipping method available for the delivery address.

We currently offer free tracked standard shipping on eligible U.S. orders with a qualifying merchandise subtotal of $49 or more.

Unless otherwise stated, the qualifying subtotal is calculated after discounts and before taxes, duties, shipping charges, and gift-card purchases.

Free-shipping thresholds, eligible products, destinations, and promotional shipping offers may change from time to time. The shipping rate, free-shipping eligibility, and threshold displayed in your cart or at checkout when you place the order are the current terms that apply to your purchase.

Orders that do not qualify for free shipping may be charged a standard shipping fee. The final shipping charge will be displayed before payment is completed.

International shipping rates and free-shipping eligibility may vary by destination. Any available options and charges will be shown at checkout.

2. Processing and Dispatch Time

We process orders as quickly as possible.

Most orders placed on a carrier pickup day are prepared and handed to our shipping or logistics partner on the same day after payment and any necessary order verification are completed.

Orders placed after the daily carrier handoff may be dispatched on the next available pickup day.

Our carriers generally do not collect packages on Sundays. Orders placed on Sunday, or after the final Saturday carrier pickup, will normally be dispatched on the next available pickup day.

Public holidays, carrier non-pickup days, inventory checks, payment reviews, address verification, missing order information, peak sales periods, or unexpected fulfillment issues may affect dispatch time.

Although most orders are dispatched the same day or within 24 hours, some orders may require up to 1–3 business days to process.

If an unexpected issue will materially delay dispatch, we may contact you using the email address or phone number provided with your order.

3. Estimated Delivery Time

Delivery estimates begin after an order has been dispatched and do not include processing time.

For eligible United States orders, our current estimated standard delivery time is:

Destination	Estimated Transit Time	Shipping Method
United States	5–9 business days	Tracked standard shipping

Many U.S. orders arrive within approximately 7 business days after dispatch. However, this is not guaranteed, and some deliveries may require the full estimated delivery window.

Delivery estimates for supported international destinations will be displayed at checkout where available. International transit times vary depending on the destination, carrier route, customs processing, and local delivery network.

Business days generally exclude weekends, public holidays, customs non-processing days, and carrier non-delivery days.

Delivery dates and timeframes are estimates rather than guaranteed arrival dates unless we expressly state otherwise in writing.

4. Factors That May Affect Delivery

Delivery may take longer because of circumstances outside our reasonable control, including:

• Carrier delays or route changes

• Customs inspections or import processing

• Severe weather or natural disasters

• Public holidays or peak shipping periods

• Regional disruptions or transportation restrictions

• Incomplete or inaccurate delivery information

• Failed delivery attempts

• Local carrier capacity or service interruptions

• Security, payment, or address verification

• Products subject to battery, electronic-device, or transportation restrictions

A delivery that arrives after the estimated window is not automatically considered lost.

If tracking has not updated for several business days or your order is materially delayed, please contact us and we will review the available information.

5. Shipping Destinations

Our primary shipping destination is currently the United States.

We may also offer shipping to selected international destinations, including Canada, Mexico, the United Kingdom, Ireland, Australia, New Zealand, selected European countries, and selected Asian countries.

Available destinations may change because of carrier availability, product restrictions, customs requirements, local regulations, or operational considerations.

The destinations and shipping methods displayed at checkout are the most current options available for your order and delivery address.

If a country, region, or address is not accepted at checkout, we are unable to ship that order to the selected location at that time.

Certain electronic products, batteries, tools, accessories, or other items may be unavailable in specific locations because of carrier or legal restrictions.

6. Tracking Information

Tracking is provided for standard shipments unless otherwise clearly stated at checkout.

After your order has been dispatched, we will normally send a shipping confirmation email containing the available tracking information.

Please allow approximately 24–48 hours after dispatch for the first tracking update to appear. A tracking number may be created before the carrier completes its first physical scan.

Tracking may update slowly while a package moves between logistics facilities, countries, customs authorities, or local delivery partners.

If tracking has not updated for several business days, contact us through our Contact Us page or at support@shopriveti.com.

7. Separate Shipments

Products from the same order may occasionally be shipped separately because of inventory location, package size, product restrictions, or fulfillment requirements.

If an order is divided into multiple shipments:

• You may receive more than one tracking number

• Packages may arrive on different days

• A delivery scan for one package does not necessarily mean the entire order has been delivered

You will not be charged an additional standard shipping fee solely because we divide an order into multiple packages after checkout.

8. Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

This includes the recipient’s name, street address, apartment or unit number, city, state or province, postal code, country, email address, and phone number where requested.

If you notice an address error after placing an order, contact us immediately. We will try to help, but we cannot guarantee that an address can be changed after the order has been processed, packed, transferred to a fulfillment provider, or dispatched.

We are not responsible for delays, failed delivery, return-to-sender charges, or delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order is returned or lost because of incorrect customer-provided address information, eligibility for reshipment or refund will be reviewed according to the circumstances and our Refund & Replacement Policy.

9. Customs, Duties, Taxes, and Import Charges

International orders may be subject to customs processing, import requirements, VAT, duties, taxes, brokerage charges, or other local fees.

Where available, applicable taxes, duties, or import charges may be collected at checkout. In other cases, a local customs authority, postal provider, or carrier may request payment before or at delivery.

Customs rules and local charges vary by destination and may change without notice.

Unless the checkout page or product page expressly states that applicable duties and taxes are included, customers are responsible for charges imposed by the destination country or local authority, except where applicable law requires otherwise.

We cannot control customs inspections or guarantee how long customs clearance will take.

If a package is refused or left unclaimed because required customs charges were not paid, deductions may apply for outbound shipping, return shipping, carrier fees, customs charges, or other costs already incurred, except where prohibited by law.

10. Delayed Orders

If your order has not arrived by the end of the estimated delivery window, please review the tracking information and allow for any carrier, customs, weather, holiday, or regional delay shown.

You may then contact us with your order number so that we can review the shipment.

If we cannot dispatch an order within a shipping timeframe that we expressly promised, we will provide any delay notice, revised estimate, cancellation option, or refund required by applicable law.

For customers in jurisdictions with mandatory delivery deadlines, including eligible European consumers, nothing in this policy limits the right to request delivery within an additional reasonable period and, where legally applicable, cancel the order if delivery is still not completed.

11. Lost Packages

A package is not considered lost solely because tracking has not updated for several days or because it has passed the estimated delivery window.

If a carrier confirms that a package was lost in transit before delivery, or if the tracking history reasonably indicates a loss after investigation, we will review the case and provide an appropriate resolution under our Refund & Replacement Policy.

Depending on the circumstances, the resolution may include a replacement, refund, store credit, carrier claim, or another mutually agreed solution.

We may ask the customer to confirm the delivery address, complete a carrier declaration, provide additional information, or cooperate with a reasonable carrier investigation.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

• Check with members of your household

• Check your mailbox, porch, side entrance, garage, or other delivery area

• Check with neighbors

• Contact your building office, reception desk, mailroom, or parcel locker

• Contact the local carrier or delivery provider

Some carriers mark packages as delivered shortly before the final physical delivery. Please allow a reasonable amount of time for the package to appear.

A delivered tracking scan does not automatically qualify an order for a refund or replacement. However, we will review credible evidence of a delivery problem and assist where reasonably possible.

The final resolution may depend on tracking records, proof of delivery, address confirmation, carrier findings, local circumstances, and applicable law.

Nothing in this section transfers the risk of loss to the customer where applicable law requires that risk to remain with the seller until the goods are physically delivered.

13. Refused, Unclaimed, and Returned Packages

If a package is refused, unclaimed, returned to sender, or cannot be delivered because of customer inaction, an inaccurate address, a failed delivery attempt, or unpaid customs charges, the order may be subject to deductions for:

• Original shipping costs

• Return-to-sender costs

• Carrier handling fees

• Customs or brokerage charges

• Other reasonable costs already incurred

If the package can be reshipped, an additional shipping charge may apply.

We will review the package and circumstances before confirming whether a refund, reshipment, store credit, or another resolution is available.

14. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to help, but we cannot guarantee that an order can be changed, canceled, or intercepted after it has been processed, packed, transferred to a fulfillment provider, or dispatched.

If an order can no longer be canceled, you may request support after delivery according to our Refund & Replacement Policy.

15. Damaged, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If a package arrives visibly damaged, an item is missing, or you receive the wrong product, contact us within 7 days after delivery whenever reasonably possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs or video of the product

• Photographs of the external packaging and shipping label where relevant

Prompt reporting helps us investigate the issue with the carrier or fulfillment provider.

Available solutions are described in our Refund & Replacement Policy. The 7-day reporting request does not limit mandatory rights relating to a hidden defect or an issue that could not reasonably have been discovered during that period.

16. Product Issues After Delivery

For a product that appears defective, does not function as described, or develops a functional fault after delivery, please refer to our Refund & Replacement Policy.

Selected eligible products may also be covered by the RIVETI 180-Day Replacement Promise shown on the relevant product page.

Product returns, replacements, refunds, troubleshooting, and the RIVETI 180-Day Replacement Promise are governed by the Refund & Replacement Policy rather than this Shipping Policy.

17. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to our carriers, shipping rates, free-shipping thresholds, available destinations, fulfillment operations, or legal requirements.

Changes apply to future orders from the date the updated policy or checkout terms are published.

A later change to the free-shipping threshold or shipping rate will not add a new shipping charge to an order that was already accepted under an earlier shipping offer.

The “Last updated” date at the top shows when this policy was most recently revised.

18. Contact Us

If you have questions about shipping, tracking, delivery, or an order, contact us through our Contact Us page or at:

Email: support@shopriveti.com